We knew it was coming several months ago. At first, just from flimsy rumors, but then mention of the free Time Warner speed upgrade began showing up on credible news sites. Credible enough for me to call Time Warner and find out where these upgrades would take place. When I found out that our small town of Taylor, Texas was included in the upgrade area, I became separated by only 3 degrees from Happy Dance. [...]
Continue reading What Would You Do for a Gigabyte Internet Connection?
Decency…it’s what’s for dinner forums.
It wasn’t but a few days ago that I approached the KDE community in Google Plus to ask a question. In asking that question, I included a screenshot to present a graphical representation of my problem. Three community members responded right away. The first two responses were legitimate queries: questions seeking to gather information needed to calculate an effective attack vector. The third response was…well, not so much.
Continue reading Bullies in the Machine or Pick On Someone Your Own Size
I’ve spent my time in the tech support trenches…and someone else’s time as well. Please mark my dues paid in full. I’ve worked from the script-reader doing basic trouble-shooting, up to floor supervisor and level three support. My point? Not everybody who works support at a call center is an idiot, but some certainly are…
Since 2005, I have helped financially-disadvantaged kids get computers in their homes. While it’s become a cliché in the past [...]
Continue reading Linux Tech Support & Time Warner