I went to the Ohio Linux Fest this year to give the closing keynote address to somewhere around 300 folks. And trust me…this will show…
Posts published by “Ken Starks”
Ken Starks is the founder of the Helios Project and Reglue, which for 20 years provided refurbished older computers running Linux to disadvantaged school kids, as well as providing digital help for senior citizens, in the Austin, Texas area. He was a columnist for FOSS Force from 2013-2016, and remains part of our family. Follow him on Twitter: @Reglue
We knew it was coming several months ago. At first, just from flimsy rumors, but then mention of the free Time Warner speed upgrade began showing up on credible news sites. Credible enough for me to call Time Warner and find out where these upgrades would take place. When I found out that our small town of Taylor, Texas was included in the upgrade area, I became separated by only 3 degrees from Happy Dance.
When my euphoria dropped to a more manageable level, I took some time to mull it over. Specifically, I was asking myself why Time Warner would include small towns almost fifty miles away from the city in this upgrade? I mean…gifts, horses, mouths and all that. I thought it was a legitimate question.
I wasn’t able to make any sense of it until someone ‘splained it to me.
Decency…it’s what’s for dinner forums.
It wasn’t but a few days ago that I approached the KDE community in Google Plus to ask a question. In asking that question, I included a screenshot to present a graphical representation of my problem. Three community members responded right away. The first two responses were legitimate queries: questions seeking to gather information needed to calculate an effective attack vector. The third response was…well, not so much.
“Stop, I can’t. My eyes are bleeding. x_x “
The remark about “eyes bleeding” was obviously a reaction to a perceived lack of aesthetics in the screenshot. And yeah, it pissed me off. I didn’t seek a critique on my icon set or color scheme. I was asking how to fix my friggin’ frappin’ problem.
With my verbal weapons cache set to full snark, I proceeded to dress the commenter down for the misplaced and unhelpful comment. I trimmed and honed every word so that my obvious displeasure at the opinion would not be mistaken for anything else.
There are specific and discrete techniques that can help you call someone a jerk. I used a method designed so that the target momentarily believes that you are a nice guy, while everyone else in proximity is checking their clothing for blood spatter. I have become a master of this technique. Whether that’s good or bad, I dunno. It is what it is.
That wasn’t the end of it, however.
I’ve spent my time in the tech support trenches…and someone else’s time as well. Please mark my dues paid in full. I’ve worked from the script-reader doing basic trouble-shooting, up to floor supervisor and level three support. My point? Not everybody who works support at a call center is an idiot, but some certainly are…
Since 2005, I have helped financially-disadvantaged kids get computers in their homes. While it’s become a cliché in the past few years, the “digital divide” most certainly exists. Since our early days of Komputers4Kids, The HeliOS Project and now Reglue, the gap between the tech haves and have-nots remains a problem.
Way more than many of us would think.
With that being established, I want to take a walk down memory lane…to let’s say 2005.
Back then, getting a Linux computer bolted-up to broadband internet was straight forward. Even nine years ago, the biggest challenge to getting Time Warner or eternal-hell-and-damnation Comcast routers online might have been to reboot the router.
Maybe. The majority of the time, not even that.
So imagine my surprise when I wasn’t able to get one of our established Reglue kids online. The oldest boy, Rex, had been using his Reglue computer for four years and it was time for an upgrade. I was working with a brand new Time Warner modem and wireless router, out of the box. I even went back in and made sure I was accessing the modem properly. I was. This task shouldn’t have taken ten minutes and I was now on minute thirty.
I have not paid attention to my birthday for over 30 years.
Personally, I think it’s a bit arrogant of me to put any significance on this random day or to even acknowledge it as anything other than just another day. I don’t think this way about other people’s birthdays. I celebrate with them on their special days. It’s just that on my birthday I would just as soon go about my bid’ness like I did yesterday or the day before.
Something has changed about the way I look at birthdays now. I’ve often said that the only reason humans “invented” time was to mark the progress of our inevitable demise or, in my case, proximity to almost passing.