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Linux Tech Support & Time Warner

By Ken Starks on September 16, 2014 |

Hardware, Humor and Internet

Linux Tech Support & Time WarnerLinux Tech Support

I’ve spent my time in the tech support trenches…and someone else’s time as well. Please mark my dues paid in full. I’ve worked from the script-reader doing basic trouble-shooting, up to floor supervisor and level three support. My point? Not everybody who works support at a call center is an idiot, but some certainly are…

Since 2005, I have helped financially-disadvantaged kids get computers in their homes. While it’s become a cliché in the past few years, the “digital divide” most certainly exists. Since our early days of Komputers4Kids, The HeliOS Project and now Reglue, the gap between the tech haves and have-nots remains a problem.

Linux Tech SupportWay more than many of us would think.

With that being established, I want to take a walk down memory lane…to let’s say 2005.

Back then, getting a Linux computer bolted-up to broadband internet was straight forward. Even nine years ago, the biggest challenge to getting Time Warner or eternal-hell-and-damnation Comcast routers online might have been to reboot the router.

Maybe. The majority of the time, not even that.

So imagine my surprise when I wasn’t able to get one of our established Reglue kids online. The oldest boy, Rex, had been using his Reglue computer for four years and it was time for an upgrade. I was working with a brand new Time Warner modem and wireless router, out of the box. I even went back in and made sure I was accessing the modem properly. I was. This task shouldn’t have taken ten minutes and I was now on minute thirty.

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Hello World: Videos That Teach Linux To KidsHello World Nielson

Hello World: Videos That Teach Linux To Kids

By Christine Hall on September 15, 2014 |

Business, Media, News and Operating Systems

The Hello World Program needs a few bucks to buy some new equipment to enable them to continue to keep on doing what they do. What they do is make videos that teach Linux and other computer tech subjects to kids, using sock puppets, robots and animation — sort of Kukla, Fran and Ollie for the 21st century. Or Shari Lewis and Lamb Chop in color and high def.

They don’t need much. $2,048 by their estimation will do just fine — a mere drop in the bucket in the overall scheme of things. They’ve been on Indiegogo since last Wednesday, where they’re making their case.

Hello World Nielson
Jared (L) and JR (R) Nielson at work on a video project.
“We don’t have a proper studio to shoot video,” they wrote on their Indiegogo page, “the bulbs in our light kit are burned out, our cameras and lenses are dirty because we’ve been shooting in basements and (very cold) garages for the last year, our backdrop needs replacing, and our highly intelligent robot host requires an upgrade.”

They’re already a third of the way there, with $680 raised so far. But crowdfunding campaigns sometimes stall after getting off to a good start. It happens — ask Mark Shuttleworth. It’s not time to relax yet.

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Jeff Hoogland Leaves BodhiBodhi Jeff Hoogland

Jeff Hoogland Leaves Bodhi

By Larry Cafiero on September 12, 2014 |

Distros, News, Operating Systems and Software

Jeff Hoogland, the lead developer of Bodhi Linux, said in a blog post on Friday that “for a variety of reasons,” he is stepping down from the leadership of his “labor of love.”

Bodhi Linux, based on Ubuntu, is a lightweight distro leveraging the Enlightenment Desktop. A note on the Bodhi Linux web page says, “We regret to inform you Bodhi Linux is no longer being maintained,” and has a link to Hoogland’s blog page.

Bodhi Jeff Hoogland
Jeff Hoogland steps down from Bodhi Linux
“I have worked with dozens of different people over the course of the last few years. I have made friends and learned more than I could have ever imagined,” Hoogland said in his blog post.

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Internet Slowdown Shifts Into High Gearinternet slowdown

Internet Slowdown Shifts Into High Gear

By Larry Cafiero on September 12, 2014 |

Business, Internet and News

Internet users spoke loudly, firmly, and in no uncertain terms on Wednesday in sending a message of overwhelming support for net neutrality protections during the Internet Slowdown campaign.

Tech companies, websites, public interest organizations and more than a million users joined forces to bring the message of net neutrality forward by posting icons and links on their sites symbolically representing a slow-loading Internet, and by directing those clicking on the links to messages to Congress, the White House and the Federal Communications Commission.

“The numbers tell the story: People everywhere are using the Internet to save the Internet from phone and cable companies,” said Evan Greer, director of Fight for the Future. “We’ve shown that the best way to fight these powerful special interests in Washington is through mass action by people from outside Washington. The FCC and Congress can no longer dismiss the overwhelming consensus of public support for real Net Neutrality protections.”

Wednesday’s Internet Slowdown action generated just over 300,000 calls and nearly 2.2 million emails to Congress by Thursday afternoon. Facebook shares of the spinning “loading” icon topped 1.1 million. In addition, 722,364 filed comments Wednesday at the Federal Communications Commission, bringing the total number of comments since March 1 to 7.7 million.

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Are You Going Conferencing?All Things Open Conference

Are You Going Conferencing?

By FOSS Force on September 11, 2014 |

Media, Site News and Software

This year, we at FOSS Force are expanding our coverage of Linux, FOSS and OSS conferences. This got us wondering, in a self serving sort of way, how many of you regularly attend conferences?

At this point, it’s looking as if we’ll have boots on the ground at three conferences, all scheduled for late October. In fact, we’re already hard at work coordinating our efforts to cover these events.

All Things Open

First up will be our coverage of All Things Open (ATO), a two day conference to be held on October 22 and 23, which will be covered by Christine Hall. Last year, you might remember, we got our feet wet with Hall’s coverage of the inaugural bow of ATO. Hall says that last year was her first try at conference coverage, that she learned quite a bit and that this year’s coverage will be even better.

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Red Hat’s Brian Stevens Now At Google

By Christine Hall on September 10, 2014 |

Business, Internet and News

Brian Stevens formerly of Red HatNow we know he walked and wasn’t pushed.

Back on August 27 when Red Hat announced that CTO Brian Stevens had left the building and was no longer in their employ, rumors began flying as people began to wonder what happened. His resignation came without warning and Red Hat wasn’t forthcoming with anything, other than a terse message wishing him well, so it’s only natural that some people began to suspect that some kind of shakeup was in play. Indeed, I was pretty sure that he hadn’t left voluntarily but had been pushed through the door.

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Google, Browsers & DRMGoogle logo

Google, Browsers & DRM

By Christine Hall on September 8, 2014 |

Browsers, Business and Internet

A recent brouhaha concerning Google comes from an item that made the rounds in the last week or so regarding older browsers and Google search. It seems that some users of older browsers have been receiving an outdated version of Google’s homepage when attempting to make a search. Evidently, Google searches made using these browsers returned results just fine, using Google’s current results page, but users needed to return to the search engine’s homepage to conduct another search. The browsers affected are primarily older versions of Opera and Safari.

This led to a discussion on the Google Product Forums, which prompted a reply from a Google employee using the name nealem:

“I want to assure you this isn’t a bug, it’s working as intended.

“We’re continually making improvements to Search, so we can only provide limited support for some outdated browsers. We encourage everyone to make the free upgrade to modern browsers — they’re more secure and provide a better web experience overall.”

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Benjamin Kerensa on Firefox OS & Internet FreedomMozilla's Benjamin Kerensa

Benjamin Kerensa on Firefox OS & Internet Freedom

By Larry Cafiero on September 5, 2014 |

Browsers, Internet and Mobile

According to the Mozilla Developer Network, Firefox OS is an open source mobile operating system based on Linux, open web standards and Mozilla’s Gecko technology.

But there’s more to it that that: Firefox OS is about reinventing what mobile platforms can be, about pushing the boundaries of what is possible with the Web on mobile and about enabling entirely new segments of users to come online with their smartphone at various levels of participation, from users to developers.

Mozilla's Benjamin Kerensa
Benjamin Kerensa, Mozilla’s Early Feedback Community Release Manager.
Earlier this week, I took some time to talk with Benjamin Kerensa, the Early Feedback Community Release Manager for Mozilla, to discuss Firefox OS and the community around it.

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Tux Machines Ten Months LaterTux Machines logo

Tux Machines Ten Months Later

By Christine Hall on September 4, 2014 |

Internet and Media

On a Monday last October, Tennessee based publisher and writer Susan Linton decided her plate was too full and put the website Tux Machines up for sale. That Friday, October 28, she announced that she’d found a buyer in Roy Schestowitz, known in FOSS circles as the publisher of TechRights, a site which focuses on the political side of free tech.

For nine years, Tux Machines had been a place to read about Linux and FOSS, mainly from links to what others were writing on other sites. But it was also just a cool place to hang out and meet up with other Linux users. Certainly there were and are other sites doing almost the same thing — but Linton’s Tux Machines was different. It was kick-your-shoes-off-and-visit-a-spell homey. It was comfortable.

Tux Machines logo
Tux Machines logo
It wasn’t a big surprise when Linton announced her intention to sell the site. For a while it had been obvious she wasn’t putting the time into it she once had. Since the site had started in 2004, it had been constantly maintained, with links to other sites being posted daily, if not more often. Recently, it had lost that dependability. Days, sometimes weeks, would go by without the site being updated.

“I’m just getting too old and tired to keep the site up the way it and its loyal visitors deserve,” she wrote. “It may get better next spring, but this fall I’ll end up losing all my visitors I’m afraid.”

Continue readingTux Machines Ten Months Later
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